Terms & Conditions
Terms & Conditions
Last updated: 02 January 2023
1. Terms & Conditions of purchase and sell - remote goods or service purchase/sale agreement, which determine the obligations and rights of the Buyer and the Seller, when purchasing goods and services and the terms of payment for them, the order of delivery (if the goods are sent) and return, the responsibilities of the parties and other provisions related to the purchase/sale of goods and services on the www.ritelart.com website.
1.2. Seller - Ritel Art, Business registration no. 01055012 ( Issued in Germany )
1.3. Buyer - 1) a person who has reached the age of majority according to the laws of Germany, whose capacity is not limited by court order; 2) legal entity; 3) duly authorized representatives of all the persons mentioned above.
1.4. Personal data - Buyer's name, phone number, and e-mail address.
2. General provisions
2.1. The terms and rules are a binding legal document for both parties; they set out the rights and obligations of the Buyer and the Seller, the delivery and return procedure, the terms of purchase and payment of goods, the responsibilities of the parties and other possible conditions related to the purchase/sale of goods and services on the inert page - www.ritelart .com
2.2. The seller reserves the right to change, supplement or amend the rules at any time. Buyers are informed about changes, corrections, or additions to the regulations on the website www.ritelart.com. Buyers must familiarize themselves with these rules before purchasing a product/service. New regulations, amendments, and additions to the rules come into force after they are published on the www.ritelart.com page with the attachment "Rules change" and the date of the change of rules.
2.3. Only those Buyers who meet clause 1.3 of the rules have the right to buy goods and services from the www.ritelart.com website. By registering and purchasing goods and services, the Buyer confirms that he meets the requirements of point 1.3. The Seller reserves the right to ask the Buyer to reconfirm personal data in case of uncertainty.
3. Ordering goods, the moment of creation of legal relations of purchase and sale
3.1. When ordering goods or services from the www.ritelart.com website, the buyer must enter the appropriate information for the order fulfillment in the Seller's information fields: name, surname, delivery address, telephone number, and e-mail address. The buyer agrees to be sent information and messages necessary for the execution of orders for goods by e-mail or SMS. The Buyer agrees that part of the Buyer's Personal Data will be transferred to the Seller's partners (data processors) to fulfill the order and provide the service properly.
3.2. After the Buyer chooses a product or service and creates a basket of goods, and confirms it by completing all the steps of the order, it is considered that a sales contract and legal sales relations have been concluded between the Buyer and the Seller.
3.3. The buyer is informed by e-mail or SMS message when all steps of the order are completed correctly.
4. Buyer's rights
4.1. The buyer has the right to purchase goods and services on the www.ritelart.com website by the Rules.
4.2. The buyer has the right to refuse ordered goods and services in the manner provided by the Rules.
5.3. The buyer has the right to return goods and services by the rules.
5. Obligations of the buyer
5.1. When purchasing goods and using the services of www.ritelart.com, the buyer undertakes to comply with these Rules and other conditions indicated on the website - www.ritelart.com and not to violate the laws of the Republic of Germany.
5.2. When registering or purchasing goods and services on the website www.ritelart.com, the Buyer undertakes to ensure that the information provided and Personal Data are correct.
5.3. If the Buyer's data in the registration and purchase form changes, the Buyer must inform the Seller by e-mail: email@example.com
5.4. The buyer must pay for the ordered goods and services within the specified period.
6. Seller's Rights
6.1. The seller reserves the right to suspend or change the functions of the website www.ritelart.com, the layout, discontinue or adjust the parts of the website.
6.2. The seller reserves the right to suspend or terminate the services provided on the www.ritelart.com website.
6.3. The seller reserves the right to change the scope, method, provision of services, and prices of services and goods on www.ritelart.com.
6.4. If the Buyer attempts to harm the stability and information security of the website www.ritelart.com, the Seller has the right to immediately, without prior notice, suspend, limit, or cancel the Buyer's user and the Buyer's actions, as well as the ability to use the website - www.ritelart.com
7. Obligations of the seller
7.1. The Seller undertakes to provide services and goods per the provisions and conditions provided in the Rules to enable the Buyer to purchase and use the services and goods supplied by www.ritelart.com.
7.2. The Seller undertakes to process the Buyer's Personal Data per the procedure provided by German legislation and the provisions specified in Clause 3 of the Rules.
7.3. Inform the Buyer about Rules 6.1. – changes made in clauses 6.4.
7.4. The seller undertakes to deliver the goods and services ordered by the buyer to the address specified by the buyer or to the intended method of delivery of the service by the rules of the "Terms of delivery of goods.”
7.5. The seller undertakes to accept the goods and services returned by the buyer by the provisions specified in the "Terms and conditions for the return of goods and services.”
8. Exchange of information
8.1. The Seller sends all notifications per the procedure provided in Rule 3.2 to the contact information specified by the Buyer.
8.2. In case of questions or solving a problem, the Buyer sends messages to the contacts specified on the Seller's "Contacts" page.
9. Delivery of goods
9.1 When the buyer orders goods on the website - www.ritelart.com, the buyer chooses the delivery method. When ordering goods, the buyer must fill in the necessary data for the proper performance of the service. If the information is filled in incorrectly due to the Buyer's fault, the Buyer bears all responsibility for the non-arrival of the goods. The goods are delivered in Germany, the territory of Europe, the USA, and Australia.
9.2. The buyer accepts the ordered goods according to the collection method he chose. If the Buyer does not collect the goods according to the method chosen by him and does not inform the Seller about it, the Buyer has no right to make claims against the Seller. After the product is returned to the sender's address, the Buyer must contact the Seller according to the specified contact details for re-sending the product.
9.3. The seller undertakes to deliver the goods to the buyer by the terms specified in the product descriptions (if the goods are manufactured, they will be shipped within two working days, if the goods must be manufactured, the manufacturing period will be 12-16 days and shipped within two working days). These terms do not apply in cases where the Seller does not have the necessary or alternative goods in stock and the Buyer is informed of the shortage of the goods ordered by him. The Buyer agrees that in the event of unforeseen circumstances beyond the control of the Seller, the term of delivery of the goods may differ from the terms specified in the descriptions of the goods or the term of delivery of the goods discussed by the Buyer and the Seller. In the event of unforeseen circumstances, the Seller immediately contacts the Buyer and coordinates the delivery date of the goods and other delivery-related issues.
9.4. In all cases, the Seller is released from responsibility for violating the term of delivery of goods when circumstances beyond the Seller's control cause this violation.
10. Return of goods
10.1. Refunds for services. We provide a 100% money-back guarantee if the product or service is canceled due to the fault of www.ritelart.com. The money will be returned after you submit a written request by e-mail - firstname.lastname@example.org, within two working days from the receipt of the request and the end of the examination of the request.
10.2. Conditions for returning goods
10.2.1. The defects of the sold goods are removed, and the goods are exchanged and returned by the rules of purchase and sale of www.ritelart.com.
10.2.2. According to the purchase and sale rules, the buyer must send a request by e-mail to email@example.com to return the product and list the reasons he wants to return the product.
10.2.3. The costs of shipping/delivery of goods when the Buyer sends the goods to the Seller for return or exchange due to identified product deficiencies or defects shall be paid by the Seller if the returned goods have identified deficiencies or defects. If no deficiencies or defects are found in the goods, the Buyer pays the shipping costs.
10.2.4. When sending goods to the buyer in the case specified in point 10.2.1 of the Purchase and Sale Rules, the following conditions must be observed:
10.2.4.1. it is desirable, but not mandatory that the returned item be in its original, undamaged packaging;
10.2.4.2. the returned product must be of the same configuration as ordered and received by the Buyer; bundles that have been subject to a joint bid cannot be split;
10.2.4.3. the returned item must be unused, undamaged, unaltered in its physical shape or composition, clean and tidy;
10.2.4.4. returned goods must be with all original labels;
10.2.4.5. a written request is submitted indicating the desire to replace the product with a quality product, to correct product defects and deficiencies, to return the money paid by the Buyer;
10.2.4.6. a document confirming the purchase of the goods is submitted (receipt, invoice, document proving the acceptance of the goods, order confirmation e-mail).
10.2.5. The Buyer's right to withdraw from the concluded sales contract does not apply to the following contracts: service contracts, according to which the services and goods are provided to the Buyer as they were specified when purchasing on the www.ritelart.com website; for agreements regarding the individual order of goods manufactured according to the Buyer's special instructions, which are not pre-manufactured and which are manufactured taking into account the Buyer's personal choice or education; for contracts for perishable goods with a short shelf life; for contracts for packaged goods that have been unpacked after delivery and are unsuitable for return due to health protection or hygiene reasons; for contracts for the provision of digital content, if the provision of digital content has been started with the Buyer's prior express consent and acknowledgment that as a result, he will lose the right to withdraw from the contract.
10.2.6. By agreeing to these rules, the buyer also confirms that he understands that the product categories specified in point 10.2.5 of the Purchase and Sale Rules also include cosmetics, i.e., i.e., The Seller does not grant the Buyer the right to withdraw from the contract concluded for these goods without stating a reason.
10.2.7. The term of withdrawal from the contract expires after fourteen days: when the purchase-sale contract is concluded, - from the day the Buyer or a person specified by the Buyer, excluding the carrier, receives the ordered goods or: if the Buyer ordered more than one goods in one order and the goods are delivered separately, - from the day on which the Buyer or a person designated by the Buyer, excluding the carrier, receives the last item; if the goods are delivered in different batches or parts, - from the day on which the Buyer or a person designated by the Buyer, except for the carrier, receives the last batch or part.
10.2.8. The Seller must return to the Buyer all sums paid by the Buyer, including the delivery costs paid by the Buyer, no later than fourteen calendar days from the Buyer's notice of withdrawal from the contract. The entire amount is returned to the account specified by the Buyer through the selected money transfer method. In cases where the goods delivered to the Buyer fall into the categories specified in point 2.6 of the Purchase and Sale Rules, the delivery fee is not refunded.
10.2.9. The Seller is not obliged to reimburse the Buyer for additional costs incurred when the Buyer chooses a method other than the cheapest conventional delivery method offered by the Seller.
10.2.10. The Seller cannot return the amounts paid to the Buyer until the goods are returned to the Seller.
10.2.11. The buyer must send the goods to the seller or his authorized person by fourteen days from the notification of the contract cancellation and the return of the goods or services to the seller. When the Buyer implements the contract cancellation, the Buyer directly bears the costs of returning the goods.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!